Help center
How can we help?
Setup, payments, day-of operations, migration — answered in plain English. Can't find what you need? Use the Question button bottom-right.
Getting started
- Your first 15 minutes with ArtistryHostA short, in-order walkthrough from signing up to taking your first booking. Most operators are live in well under an hour.
- Connecting your Square accountHow to link your Square account so ArtistryHost can collect bookings, charge cards, and sync revenue.
- Why can't I take card payments?The location → Square location mapping is almost always the cause. Here's how to fix it.
- Choosing your booking flow: experience-first vs date-firstTwo ways your guests can find a booking. Which one fits depends on what you sell.
- Creating an experienceStep-by-step walkthrough of setting up your first bookable experience. Pricing, capacity, party-size rules, then publishing, photos, and schedule.
- Setting up a private event bookable by link onlyRun a grand opening or private event that's hidden from your catalog but bookable by link. Set Direct-link-only visibility, add the dates, share the link.
- Inviting your team and installing the appHow to invite teammates by email and get ArtistryHost onto their phone's home screen so booking alerts reach them. Covers iPhone and Android, notifications, and common snags.
Payments & money
- Payment modes explainedNo Card Required, Card on File, or Full Prepayment. Which flow fits your venue and what the guest experiences with each.
- Tax, gratuity, and the service/processing feeWhat each charge is, how it appears in your Square reports as separate line items, and how to configure each per venue.
- Sending an invoice for a large party or buyoutHow to send an invoice for a private event, including the preview-before-send step and how Square webhook updates paid status.
- Gift cardsSell Square gift cards online or at the counter. Guests redeem them at booking checkout, and ArtistryHost splits the tender automatically: gift card first, card for the rest.
- RefundsHow to refund a charge, a cancellation fee, or a no-show fee. Through Square or directly from the run sheet.
Bookings & operations
- Setting your cancellation / no-show policySet a free-cancellation cutoff and flat late-cancel fees by party size. Guests acknowledge them at checkout, and changes are blocked inside the window.
- Run sheet and check-in on event dayThe view your host stand keeps open during a shift. Check guests in, mark no-shows, book walk-ins.
- Reading your dashboardThe minimal Home dashboard: covers for today and the next 7 days, deposits due, needs-attention, and upcoming bookings. What each number means, and where the deeper analysis lives — including where your guests live by ZIP code.
- Why aren't my spots showing up?You added times but guests can't book some or all of them. Checklist, most common cause first.
Migration & setup
- Importing your existing bookingsFree migration from any platform. Export a CSV, we map it to ArtistryHost, you fix anything in the preview, and import the whole batch in one go.
- Adding booking to your websiteAdd a Book now button to your existing site and point it at your booking address. Works on every site builder and every plan, with no code — and one-tap Apple Pay and Google Pay always work.
- Putting the booking button on SquarespaceLink a Book now button to your booking address on any Squarespace plan — page buttons and the site-header button, step by step. No code needed.
- Putting the booking button on WixLink a Book now button to your booking address on any Wix plan — step by step, no code. The most reliable way to keep Apple Pay and Google Pay working.
- Putting the booking button on WordPressLink a Book now button to your booking address on any WordPress site — self-hosted or WordPress.com, any plan, any page builder. No code needed.