Help center
How can we help?
Setup, payments, day-of operations, migration — answered in plain English. Can't find what you need? Use the Question button bottom-right.
Getting started
- Connecting your Square accountHow to link your Square account so ArtistryHost can collect bookings, charge cards, and sync revenue.
- Why can't I take card payments?The location → Square location mapping is almost always the cause. Here's how to fix it.
- Choosing your booking flow: experience-first vs date-firstTwo ways your guests can find a booking. Which one fits depends on what you sell.
- Creating an experienceStep-by-step walkthrough of setting up your first bookable experience. Pricing, capacity, party-size rules, photos, schedule.
Payments & money
- Payment modes explainedFull prepayment, deposit + balance, or card-on-file. Which one fits your venue and what the guest experiences with each.
- Tax, gratuity, and the service/processing feeWhat each charge is, how it appears in your Square reports as separate line items, and how to configure each per venue.
- Sending an invoice for a large party or buyoutHow to send a deposit-plus-balance invoice for a private event, including the preview-before-send step and how Square webhook updates paid status.
- Gift cardsSell gift cards through Square POS, redeem them at booking checkout AND in-person. Split tender handles partial redemption automatically.
- RefundsHow to refund a charge, a cancellation fee, or a no-show fee. Through Square or directly from the run sheet.
Bookings & operations
- Setting your cancellation / no-show policyUse the bracket editor to set time-based refund rules. They appear at checkout and apply automatically.
- Run sheet and check-in on event dayThe view your host stand keeps open during a shift. Check guests in, mark no-shows, add walk-ins.
- Reading your dashboardCovers, reservations, revenue (recognized on event date), deposits due, needs-attention. What each number means and when to act on it.
Migration & setup
- Importing existing bookings (Toast, Bookeo, Peek, FareHarbor, CSV)Free migration from your current platform. Upload a CSV, we preload your calendar and email your guests about the change.
- Adding the booking button to your websiteThe embed snippet or full-page overlay. Both run on your domain so your pixel and analytics keep working.