Help center
How can we help?
Setup, payments, day-of operations, migration — answered in plain English. Can't find what you need? Use the Question button bottom-right.
Getting started
- Your first 15 minutes with ArtistryHostA short, in-order walkthrough from signing up to taking your first booking. Most operators are live in well under an hour.
- Connecting your Square accountHow to link your Square account so ArtistryHost can collect bookings, charge cards, and sync revenue.
- Why can't I take card payments?The location → Square location mapping is almost always the cause. Here's how to fix it.
- Choosing your booking flow: experience-first vs date-firstTwo ways your guests can find a booking. Which one fits depends on what you sell.
- Creating an experienceStep-by-step walkthrough of setting up your first bookable experience. Pricing, capacity, party-size rules, then publishing, photos, and schedule.
Payments & money
- Payment modes explainedNo Card Required, Card on File, or Full Prepayment. Which flow fits your venue and what the guest experiences with each.
- Tax, gratuity, and the service/processing feeWhat each charge is, how it appears in your Square reports as separate line items, and how to configure each per venue.
- Sending an invoice for a large party or buyoutHow to send an invoice for a private event, including the preview-before-send step and how Square webhook updates paid status.
- Gift cardsSell gift cards through Square POS, redeem them at booking checkout AND in-person. Split tender handles partial redemption automatically.
- RefundsHow to refund a charge, a cancellation fee, or a no-show fee. Through Square or directly from the run sheet.
Bookings & operations
- Setting your cancellation / no-show policySet a free-cancellation cutoff and flat late-cancel fees by party size. Guests acknowledge them at checkout, and changes are blocked inside the window.
- Run sheet and check-in on event dayThe view your host stand keeps open during a shift. Check guests in, mark no-shows, book walk-ins.
- Reading your dashboardThe minimal Home dashboard: covers for today and the next 7 days, deposits due, needs-attention, and upcoming bookings. What each number means.
Migration & setup
- Importing your existing bookingsFree migration from any platform. Export a CSV, we map it to ArtistryHost, you fix anything in the preview, and import the whole batch in one go.
- Adding booking to your websiteTwo copy-ready ways to let guests book from your existing site — a linked button or an inline embed — plus an advanced overlay you can hand-assemble. It's an embedded widget: guests book without leaving your site, and your pixel and analytics keep working.
- Putting the booking button on SquarespaceLink a button on any Squarespace plan, or embed the booking flow with a Code Block on Business and up. Step by step.
- Putting the booking button on WixLink a button on any Wix plan, or drop the booking flow onto a page with an Embed element. One caveat: the overlay script doesn't work inside Wix.
- Putting the booking button on WordPressLink a button on any WordPress site, or embed the booking flow with a Custom HTML block. Self-hosted sites can do everything; WordPress.com needs a Business plan for embeds.