ArtistryHost Terms of Service

Effective date: June 14, 2026

These Terms of Service ("Terms") are a binding agreement between Cork & Candles Franchising LLC, doing business as ArtistryHost ("ArtistryHost," "we," "us"), and the business that registers for an ArtistryHost account ("Operator," "you"). By creating an account, clicking to accept, or using the Service, you agree to these Terms on behalf of your business and represent that you have authority to bind it.

1. The Service

ArtistryHost is a software platform that lets experience businesses publish booking pages, manage schedules and capacity, take reservations from their customers ("Guests"), and process related payments through the Operator's own Square account (the "Service").

ArtistryHost is software, not a payment processor, money transmitter, or merchant of record. All Guest payments are processed by Square, Inc. ("Square") through the Operator's own Square account under the Operator's agreement with Square. ArtistryHost never holds, controls, or takes custody of Guest funds.

2. Your Square Account

2.1 Connection. Core features of the Service require you to connect a valid Square account via Square's OAuth authorization flow. You grant ArtistryHost only the permissions presented on Square's consent screen, which are also disclosed in your ArtistryHost settings.

2.2 Merchant of record. You are the merchant of record for every Guest transaction. Your agreement with Square — not these Terms — governs payment processing, processing rates, payouts, chargebacks, and reserves.

2.3 Token security. We store your Square access credentials encrypted and use them solely to provide the Service on your behalf.

2.4 Disconnection. You may disconnect Square at any time from your settings or by revoking access in your Square dashboard. Disconnection disables payment-dependent features (card-on-file capture, deposits, prepayments, gift card redemption, cancellation fees) until reconnected.

3. Accounts and Eligibility

3.1 You must be a legally formed business (or sole proprietor) able to enter contracts, and your representatives must be at least 18.

3.2 You are responsible for the accuracy of your account information, the security of your login credentials, and all activity under your account, including activity by your staff users.

3.3 You may not use the Service for any business that violates Square's prohibited-business list or applicable law.

3.4 Geographic scope. The Service is offered to businesses located in the United States and any additional countries we designate. We do not target or market the Service to operators or Guests in the European Economic Area or the United Kingdom, and the Service is provided in US dollars.

4. Subscription, Trial, and Billing

4.1 Plans. The Service is offered at $75 per month, per location, or $600 per year, per location, plus applicable taxes. Each business location you activate is billed separately. Pricing for new subscriptions may change with notice; price changes take effect at your next renewal.

4.2 Trial. New accounts receive a 14-day free trial. A payment method is required to continue after the trial; accounts without one are suspended (not deleted) at trial end.

4.3 Billing. Subscriptions are billed in advance through our billing provider (Stripe) and renew automatically until cancelled.

4.4 Cancellation. You may cancel any time, effective at the end of the current billing period. We do not prorate or refund partial periods, except where required by law.

4.5 Our only revenue is the subscription. ArtistryHost does not take a percentage of your bookings, your Guest payments, or any Operator-configured fee (Section 7).

5. Operator Responsibilities

You are solely responsible for:

(a) the accuracy of your listings — descriptions, prices, schedules, capacity, age restrictions, and policies shown to Guests;

(b) operating your business lawfully, including licensing (e.g., alcohol service), health and safety, accessibility, and consumer protection laws in your jurisdictions;

(d) collecting, reporting, and remitting all applicable taxes on your sales (the Service computes tax lines using rates you configure; we do not determine your tax obligations);

(e) the conduct of your staff users on the platform.

6. Bookings, Card on File, and Charges

6.1 The Service lets Guests reserve sessions and, per your configuration, stores a Guest's payment card on file in your Square account (verified via Square's Strong Customer Authentication flow), charges deposits or full prepayment at booking, sends balance invoices, and charges cancellation or no-show fees per the policy you configure.

6.2 Every charge the Service initiates is executed on your behalf, in your Square account, per rules you configured. You are responsible for ensuring your policies are disclosed to Guests before booking and that any fee you charge a Guest complies with applicable law. The Service displays your policies at checkout and requires Guest acknowledgment, but the policies are yours.

6.3 Refunds and disputes between you and a Guest are between you and the Guest, handled through your Square account. ArtistryHost is not a party to Guest transactions and does not mediate disputes, except that we may provide records you or Square reasonably request.

7. Operator-Configured Fees (Service Fee / Booking Fee / Processing Fee)

7.1 The Service includes an optional feature that adds a percentage-based fee to Guest checkout, displayed as a separate line item with a label you select from the options we provide (e.g., "Service fee," "Booking fee," "Processing fee"). The fee is part of your transaction, processed through your Square account, and 100% of it is retained by you. ArtistryHost receives no portion of it.

7.2 You decide whether to enable this fee, its rate, and its label. You warrant that your configuration and presentation of any such fee complies with all applicable laws and card network rules, including state surcharge statutes, surcharge caps and disclosure requirements, and prohibitions on surcharging debit transactions where applicable. ArtistryHost provides general information in the product for convenience only; it is not legal, tax, or accounting advice.

7.3 You will indemnify ArtistryHost (Section 19) against claims arising from your fee configuration, labeling, or related disclosures.

8. Gift Cards

8.1 The Service can redeem Square gift cards issued and sold through your Square account as payment toward deposits and prepayments.

8.2 Gift cards are your product: you (through Square) issue, sell, load, refund, and carry the liability for them, and you are responsible for compliance with applicable gift card laws (including expiration, fee, and escheat/unclaimed-property rules). ArtistryHost only checks balances and submits redemption charges at your Guests' direction.

9. Guests and Guest Data

9.1 Your Guests, your data. As between you and ArtistryHost, you own your Guest records (names, contact details, booking history, preferences, opt-ins). We process Guest data to provide the Service to you and as described in our Privacy Policy.

9.2 You are responsible for your own privacy disclosures to Guests and for honoring Guest communication preferences (e.g., marketing and SMS opt-ins captured at booking) under applicable law (e.g., TCPA, CAN-SPAM, state privacy statutes).

9.3 We do not sell Guest data and do not use one Operator's Guest data to benefit another Operator.

9.4 Your data while active. While your subscription is active, you may export your Guest and booking records at any time in a commonly used format. On termination or cancellation, access to the Service — including data export — is revoked; if you later reinstate your account, access is restored. Retention and deletion are described in our Privacy Policy.

9.5 Data Processing terms. Our processing of Guest personal data on your behalf is governed by the Data Processing terms in our Privacy Policy, which form part of these Terms. If you require a separately signed data processing agreement (for example, for a procurement or RFP process), contact legal@artistryhost.com.

9.6 Aggregated and de-identified data. We may create aggregated and de-identified data from operational and transactional metadata generated through the Service — for example, booking volumes, lead times, party sizes, cancellation and no-show rates, seasonal demand patterns, and average transaction values — and use it to operate, secure, and improve the Service and to produce analytics, benchmarks, and published industry reports (for example, sector-wide trend reports across experience venues). When we do:

(a) the data is aggregated across many Operators and stripped of identifiers, so that no individual Operator or Guest can be identified or singled out;

(b) we apply a minimum group-size (k-anonymity) threshold of 30 Operators before any statistic derived from Operator data is published, so that no single Operator's figures can be reverse-engineered from a published number;

(c) we do not name, label, or otherwise identify any Operator in a published report without that Operator's separate written consent (the customer-reference right in Section 13 lets us name you as a customer; it does not let us attribute specific figures to you);

(d) no Guest's personal information is exposed; and

(e) we publicly commit not to attempt to re-identify the data, to maintain it as deidentified information, and to bind any recipient to the same commitment — consistent with the standard for "deidentified" data under the CCPA/CPRA.

This is the only use we make of cross-Operator data. It does not conflict with Section 9.3: aggregated, de-identified data is not Guest data and cannot be traced back to your business or your Guests.

10. Acceptable Use; Intellectual Property; Your Content; Feedback

10.1 Acceptable use. You will not: (a) use the Service to violate law or third-party rights; (b) attempt to access other operators' data; (c) probe, disrupt, or overload the Service; (d) reverse engineer the Service except where permitted by law; (e) misrepresent fees, taxes, or charges to Guests; (f) use the Service to send spam or unlawful communications.

10.2 Our intellectual property. ArtistryHost owns the Service, including software, design, and documentation. We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription. You may not use our name or marks except to truthfully state that you use the Service. ArtistryHost automatically displays a "Powered by ArtistryHost" attribution on your booking pages as part of the Service; this attribution is configured by us and is not the Operator's to remove.

10.3 Your content. You own the content you upload (photos, descriptions, brand assets) and grant us a license to host, display, and process it as needed to operate the Service, including on your public booking pages.

10.4 Feedback. If you send us suggestions, ideas, or feedback about the Service, you grant us a non-exclusive, perpetual, royalty-free license to use them to operate and improve the Service, without obligation or attribution. We claim no ownership of your underlying business information.

11. Insurance

You are responsible for maintaining, at your expense, insurance appropriate to your business, including commercial general liability and, where you serve or permit alcohol, liquor liability coverage. You are solely responsible for determining the coverage and limits appropriate to your operations.

12. Confidentiality

Each party may receive non-public information of the other ("Confidential Information"), including our product roadmap, pricing, and security practices, and your business data, Guest records, and configurations. The receiving party will use Confidential Information only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and contractors bound by similar obligations, or as required by law (with notice where permitted). Guest personal data is also governed by Section 9 and the Privacy Policy / Data Processing terms.

13. Publicity and Customer Reference

We may identify you as an ArtistryHost customer and use your name and logo in our customer lists and marketing, consistent with your brand guidelines where provided. We will not publish a quote or case study attributed to you without your approval. You may opt out of name/logo use at any time by emailing hello@artistryhost.com. This Section does not authorize attributing specific operational or financial figures to you; that is governed by Section 9.6.

14. Availability, Changes, and Support

14.1 We aim for high availability but do not guarantee uninterrupted service.

14.2 We may improve, modify, or discontinue features with reasonable notice for material reductions in core functionality.

14.3 Support is provided by email and in-app channels during business hours (US Eastern). Additional support materials are available at artistryhost.com.

15. Third-Party Services

The Service depends on third parties, including Square (payments), Stripe (our subscription billing), and email/SMS delivery providers. Their availability and terms are outside our control, and your use of Square is governed by your agreement with Square.

16. Suspension

We may suspend your account for non-payment, a material breach of these Terms, suspected fraud or unlawful activity, or risk to the Service or other operators. Where practical we will notify you and give you a chance to cure before suspension.

17. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT BOOKINGS, PAYMENTS, OR COMMUNICATIONS WILL BE ERROR-FREE, AND WE PROVIDE NO LEGAL, TAX, OR ACCOUNTING ADVICE.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUE; AND (b) ARTISTRYHOST'S TOTAL LIABILITY ARISING FROM OR RELATED TO THE SERVICE IS LIMITED TO THE SUBSCRIPTION FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO YOUR INDEMNIFICATION OBLIGATIONS OR YOUR BREACH OF SECTION 7.

19. Indemnification

You will defend and indemnify ArtistryHost and its officers, employees, and agents against third-party claims (including Guest claims and regulatory actions) arising from: (a) your business operations and events; (b) your listings, policies, and content; (c) your configured fees, taxes, and charges, including the fees described in Section 7; (d) your violation of law or these Terms; and (e) your gift card program. We will promptly notify you of any claim and reasonably cooperate at your expense.

20. Governing Law; Disputes; Arbitration

20.1 Governing law and venue. These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflicts rules. Subject to Section 20.2, the parties consent to exclusive jurisdiction and venue in the state and federal courts of Montgomery County, Pennsylvania.

20.2 Arbitration. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Montgomery County, Pennsylvania. The parties waive any right to participate in a class, collective, or representative action. Either party may bring a qualifying claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or Confidential Information. You may opt out of this arbitration agreement by notifying us at legal@artistryhost.com within 30 days of first accepting these Terms, in which case Section 20.1 governs.

21. Term, Termination, and Data

21.1 These Terms apply while you have an account. Either party may terminate per Section 4.4 (cancellation) or Section 16 (suspension for cause, uncured).

21.2 On termination: your booking pages go offline; Section 9.4 data export applies; Sections 7.2–7.3, 9 (including 9.5–9.6), 10.2–10.4, 12, 13, and 17–20 survive.

22. Changes to These Terms

We may update these Terms. For material changes, we will give at least 30 days' notice by email or in-product message; continued use after the effective date is acceptance. If you object, your remedy is to cancel before the change takes effect.

23. Miscellaneous

Entire agreement (with referenced policies); no assignment by you without consent (we may assign in connection with a merger or sale); severability; no waiver by inaction; notices to legal@artistryhost.com and to your account email; force majeure for events beyond reasonable control.

Contact: Cork & Candles Franchising LLC d/b/a ArtistryHost · 255 Main Street, Suite 150, King of Prussia, PA 19406 · legal@artistryhost.com